Can you guarantee that you wont tell me to shut up if my home gets destroyed, by one of your users, while you guys are raising a round of funding? Good luck on round C, -aaron On Aug 16, 2011, at 6:40 AM, Brian Chesky wrote: > > > 40 New Trust and Safety Features > August 15, 2011 > Dear Aaron, > > The birth of Airbnb is a unique story. But the founding of our company simply does not compare to recent events. Two weeks ago, Airbnb got a wake up call. We experienced what felt like a rebirth, and we have since committed our company to trust and safety. Since the beginning of August, we have designed, built, and shipped over 40 new trust and safety features. Check out a list of the new features in our Trust & Safety Center. > > Some changes you will see right away (video profiles), while others are working hard behind the scenes (advanced fraud algorithms). They all come together with today’s launch of the $50,000 Airbnb Host Guarantee. > > We are also proud to announce another key member to our team. Today, Monroe Labouisse joins Airbnb as the Director of Customer Support, after 10 years at eBay and PayPal where he managed consumer protection programs. > > When we started Airbnb, we originally built the features we needed to use our own service. Now, with a community in 17,000 cities and 190 countries, it’s become less about what we want, and more about what you need. Over the last two weeks, I have personally received close to 3,000 emails from our community. I can’t tell you how much this means to us. We will continue to work hard everyday, remembering that Airbnb is built for you. You inspire us as much now as you did when we were only three guys, starting Airbnb in our apartment. We are at your service, now and always. > > Thank you for being a part of this amazing community. > > Sincerely, > > Brian Chesky > CEO, Co-founder > Airbnb > brian.chesky@airbnb.com > > LAUNCHED > The Airbnb Guarantee > > > We’re extremely excited to launch the Airbnb Host Guarantee today in 10 countries. Our marketplace empowers hosts to make informed choices when renting out their place, and a $50,000 Host Guarantee offers hosts free, built-in protection against theft and vandalism should the unexpected happen. Learn more about the Airbnb Host Guarantee. > > LAUNCHED > 24/7 Hotline > > > On August 1, we promised you 24/7 phone support, and today we’ve delivered on that promise. We’re here to take your calls anytime at 1-855-424-7262. We know how important it is to talk to an actual person in an emergency, so when you need us, we’ll be here to help. > > LAUNCHED > Voice Connect > > > Hosts can now call and screen potential guests directly over the phone using Airbnb Voice Connect. Through Airbnb, hosts will be able to establish an instant connection to a guest over the phone. Numbers will remain private until a reservation is confirmed. Learn more about Voice Connect. > > LAUNCHED > Reservation Requirements > > > We now give hosts the ability to set custom trust parameters for messages and bookings; members who don’t meet a host’s requirements can’t send them a message or a reservation request. Selections for Reservation Requirements include: verified phone numbers, required profile photos, with more coming soon. Edit your Reservation Requirements. > > LAUNCHED > Verification Dashboards > > > Build your reputation and validate your identity in a few easy steps by verifying your phone number and connecting your profile to popular social networks including Facebook and LinkedIn. Build your Reputation. > > See all our new Trust and Safety Features… > Follow the adventures of Airbnb: @airbnb, facebook.com/airbnb, blog.airbnb.com > > Airbnb, Inc. 99 Rhode Island St, San Francisco, CA 94103 > >
